I haven’t received my order, what should I do?

All orders receive a tracking number. If you have not received your item in 7+ days since a shipping confirmation email, please contact your local post office. Tipico Tico is not responsible for lost or missing packages as we cannot replace an item once it has a tracking number.

My vintage item has a loose thread, what should I do?

Our items include both handmade and vintage textiles, loose threads may appear and don’t affect the longevity of the item. They can be simply removed by cutting them at the base, please do not pull loose threads.

My leather bag has a mark, what should I do?

For leather stains, do not spot-clean or rub. We use 100% natural, unprocessed leather, and slight discoloration is part of the beauty of these items. To shine up your leather after natural wear and tear, we recommend polishing it with natural oil. Our leather bags are made from high-grade leather and may contain a mark from the branding of the cattle. This does not affect the longevity or quality of your bag.